Shipping policy

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Shipping

Shipping & delivery

Moxuz ships to addresses in the United States. Large playhouse kits ship via freight or parcel depending on carrier availability in your area.

Processing time

Orders typically process in 1–3 business days.

Delivery time

Most orders arrive in 5–10 business days after dispatch. You'll receive tracking by email.

Free shipping

Free US shipping on qualifying orders — see checkout for your total.

Shipping carriers

We use trusted carriers (UPS, FedEx, or freight partners for large kits). Tracking is emailed when your order ships.

Delivery issues

If your package is lost or damaged in transit, contact us within 7 days of delivery with photos. We will work with the carrier and arrange replacement or refund as needed.

International shipping

We currently ship to US addresses only. International orders are not available at this time.

See Refund Policy and Terms of Sale for related terms.