Refund policy
Returns
Returns & refunds
We want you to love your Moxuz playhouse. If something isn't right, contact us within 30 days of delivery.
Unopened / unused
Full refund minus return shipping for items returned in original packaging and unused condition.
Assembled items
Due to size and safety, assembled playhouses may not be eligible for return unless defective. Contact us first — we'll find a fair solution.
How to request a refund
Email support@moxuz.com with your order number and reason for return. We will provide return instructions if applicable.
Refund processing
Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect the return (or approve a defect claim without return).
Defective items
Manufacturing defects are covered under our Product Warranty. Contact us with photos — we will repair, replace, or refund as appropriate.
See also our Terms of Service and Terms of Sale for full purchase terms.